Important Notice - The Practice is now using AccuRx and Skpe to carry out video consultations when appropriate. For more information please click here.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure safety of all patients and NHS staff while also ensuring services are available to the public as normal.
There are likely to be between 5,000 - 10,000 cases of Coronavirus in the UK undiagnosed.
The latest information from the Government:
If a patient has a cough (new and persistent) and a temperature of more than 37.8, these are minor symptoms of Coronavirus, no testing is available for these cases. Patient should stay at home (self-isolate) for 7 days. They should treat themselves with over the counter medications like they would with seasonal flu. There is no need for their family members to self-isolate unless they also have symptoms.
There is no longer a need for the Government to identify ALL cases, they want to ensure GP Surgeries and Hospitals are clear to treat other sick patients quickly and effectively.
If a patient's minor symptoms worsen, then they should not come back to us they should telephone 111, who will make the necessary arrangements for the patient based on severity and direct the, to other NHS services accordingly.
A travel history is also no longer important as this is a global pandemic now.
General information and advice can be accessed on www.gov.uk and www.nhs.uk
After advice from Public Health England and NHS England the practice doors are now closed to patients. Please telephone the practice if you need an appointment and you will be triaged over the phone.
Please note we are not closed, access to the building is restricted but our phone lines are open.
We ask that you are patient in this busy time and appreciate that we are working hard to speak with patients who ring the practice.
Our CQC Performance Rating is: GOOD
Last Inspection: 29 October 2019
The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. The CQC monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.
To view the full report please click here.
Welcome to Lyme Valley Practice
Welcome to the website of Lyme Valley Practice where you will find information about the services we provide and also some health advice and links. Please do let us know what you think and how we can improve our practice and this website.
Our practice is in Newcastle-under-Lyme and is committed to delivering high quality healthcare services to meet the needs of our patient population.
We are a great team offering a friendly and personal service. We offer 10 minute appointments with a choice of three GPs, three nurses, two health care assistants and GP trainees.
Our priorities include:
- Access to health care
- Addressing local needs
- Patient-centred care
We are interested in the views and comments of our patients so that together with staff and the Primary Care Trust we can respond to the changing needs of our population. We are developing a patients' forum and we regularly carry out surveys to help us gather views. Our comments box is located in reception and any comments are most welcome.
We will endeavour to keep you updated of developments at the surgery with a quarterly newsletter and on this website.
Named GP for all patients
All practices are required under their contract with NHS England to allocate a named GP to all patients, who will have overall responsibility for the care and support that our surgery provides for them.
HOWEVER, you can still see the GP of your choice, whenever you need to see a doctor – you don’t have to see your named accountable GP if you prefer not to.
New patients will be informed of their accountable GP on registration.
Please find the practices Accessible Information Standards statement below:
Accessible Information Statement
Communication from the Health and Social Care Information Centre about opt-outs and your care information choices
(Site updated 02/04/2020)